Duration: 4 hours of video + assignments
Content: 10 modules
Skill Level: Beginner
Business Agility Academy Award BAA Award
Bonus: 70+ page workbook
15+ templates and canvases
Agile Academy Slack Community
12h live sessions (available at a surcharge)
This course is included in our membership.
Subscribe to get access to our entire course portfolio.
From 999 € per year 1.399 €*
1,499 € *
499 € *
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* plus VAT, which applies to digital products based on the location of the customer. Payment is made through our sales platform FastSpring.

Creating Customer Engagement Online Course

Holger Nils Pohl
Holger Nils Pohl
Visual Strategist with years of experience
  • Do you struggle with implementing Customer Centricity?
  • Would you like to have more engaging meetings with your customers?
  • Would you like to design products and services with your customers in mind?

Then this self-paced online course is for you. I have designed it based on my client’s input and the multitude of co-creation sessions I have had with them. The videos and concepts throughout this course will help you develop the skills and mindset you need to navigate the uncertainty of an agile world and create customer engagement.

Word class teams improve & learn with our online courses:

Roche, L'Oreal, RTL, die Mobiliar, Charité
Holger is one of the world’s leading visual strategy facilitators and visual recorders. With the magic of his pens & iPad, he can make the most complex information easily understandable.
Christian Rangen, Strategy Innovation Consultant

4 Hours of Video + Assignments.

Add an optional 12 hours of live sessions with your trainer to your online course.

Review Card goes here
The Creating Customer Engagement Online Course is used on a laptop device.

Agile Course Curriculum

  • How to Get the Most Out of This Course
  • Intro | Setting The Stage
  • What's Agile?
  • Stacey Matrix
  • Complex Challenges
  • Clarity Framework
  • A Dozen Myths of Agile, Design Thinking and Customer Centricity
  • Outro | Setting the Stage
  • Assignments
  • Intro | Prioritization
  • Goal Setting
  • World Map
  • World Map | Example
  • Focus
  • Kanban Board
  • Kanban Board | Example
  • Prioritization Matrices
  • Outro | Prioritization
  • Assignments
  • Intro | Self Improvement
  • Working with Your Goals
  • Wheel of Change
  • Retrospective
  • Achievement Wall
  • Habit Tracker
  • Outro | Self Improvement
  • Assignments
  • Intro | Customer Centricity
  • Who is Your Customer
  • Customer Profile
  • Customer Profile | Example
  • Customer Journey
  • Customer Journey | Example
  • Blueprint of an Ecosystem
  • Assumption Map
  • Outro | Customer Centricity
  • Assignments
  • Intro | Customer Engagement
  • Weak Signals to Evidence
  • Visual Templates
  • Speedboat
  • Space Rocket
  • Parallel Reality
  • Visual Techniques
  • Card Sort
  • Card Sort | Examples
  • Book Cover
  • Capture The Learnings
  • Outro | Customer Engagement
  • Assignments
  • Intro | Ideation
  • How to ideate?
  • Design Constraints
  • Brainstorming
  • Trigger Questions
  • Innovation Pyramide
  • Focus Your Efforts
  • Outro | Ideation
  • Assignments
  • Intro | Running Productive Meetings
  • Bring Your Best Self
  • Meeting Tools
  • Agenda
  • Parking Lot
  • Shower of Ideas
  • Debrief
  • Meeting Dynamics
  • Outro | Running Productive Meetings
  • Assignments
  • Intro | Storytelling
  • Share with All You Have
  • Storyflow
  • Ways Of Sharing
  • Hit the Right Level Of Details
  • Visual Basics
  • Textcontainer
  • Time
  • Money
  • Processes
  • Technology
  • Infrastructure
  • Communitcation
  • People
  • Outro | Storytelling
  • Assignments

Your Course Instructor

Holger Nils Pohl
Holger Nils Pohl

WorkVisual Institute

Holger Nils Pohl is a multi-passionate creative, visual strategist, author of Non-Fiction, Kids' and Fantasy books, trainer, and autistic who works internationally — in short: a creative powerhouse.

View full profile

Frequently Asked Questions

The Creating Customer Engagement Course will cover prioritization, self-improvement, customer centricity, customer engagement, ideation, running productive meetings, and storytelling. And, of course, throughout everything, we will create clarity along the way.

The videos are as short and crisp as your host Holger could manage. And most of them have visual support — as we believe in the power of visual tools!

The course will also introduce and explain over 15 templates and canvases, so that after the course you will be able to actively use them in your daily work.

In addition to the approximately 4 hours of video material in the course, take advantage of our 70+ page workbook designed specifically for this course to make your learning journey sustainable. Holger will also introduce you to 15+ templates and canvases that you can download as course materials to apply to your work with customers and stakeholders.

Included in the course package is access to our Agile Academy Slack Community. Use the community to share and discuss your questions with other product people around the world. Here you will also find our Agile Academy team, who will be happy to assist you as a contact person.

This online course is primarily for product people like Product Owners or Product Managers who want to learn new ways of working that can help you reach out and collaborate with your customers better than ever before. It will give you tools to approach your customers and gain insights from them.

Creating Customer Engagement will cover the following:

  • Introduction to the Agile Mindset
  • Prioritization
  • Self-Improvement
  • Customer Centricity
  • Customer Engagement
  • Ideation
  • Running Productive Meetings
  • Storytelling

This course works even better if you have a buddy to do it with. Regular discussion and speaking about it, will help you develop yourself faster and further.

Yes, this is possible and we can only recommend it to you to add the live sessions if you don't want to learn alone and are looking for the exchange with your trainer and other learners.

If you choose this approach, you will get a total of 8 1.5 hour live sessions in a small cohort of maximum 10 people and Holger as your host for an additional fee of EUR 400 (plus VAT), in addition to the video lessons, workbook and templates.

Live sessions are held on a weekly basis and start at least 2x per year on predefined start dates. For the delivery we use Disco as a learning community.

After successful completion of the online course, you will receive a Business Agility Academy Award.

If you have questions about the certification of the Agile Academy online courses, just contact us. We will be happy to advise you.

Photo of Philip Rogowski - Customer Success Manager at Agile Academy

Philip Rogowski

Customer Success Manager

team@agile-academy.com +49 151 610 59 938 Mo-Fri.: 9am - 5pm

What People Love About Our Online Courses:

Complex Topics, Explained Simply!

We convey models, frameworks, and concepts in a simple way so that you can understand them easily.

Great Visualization

We visualize as many things as possible so that you can learn not only by listening but also by seeing.

Practical Exercises

Our online courses offer you many appealing exercises to experience the topic practically.

Examples from Different Industries & Projects

We share case studies from different industries and projects we have worked on.

Pricing Plans

Don't Know Which Plan To Choose?

Feel free to contact us if we can help you choose the right plan.

We offer the following additional opportunities upon request:

  • region based discounts to account for variations in GDP,
  • Fellowships (100% discount) for public school teachers or
  • Fellowships for unemployed people.

Just contact us so we can discuss individual options together!

For Teams and Companies

Agile Academy Campus is an annual membership tailored for companies and larger teams (10+ members) aiming for an in-depth understanding of agile methods.

It includes full access to our e-learning portfolio, customized onboarding, prioritized support, and optional usage reports.

Members can upgrade to Campus Live and Campus Prime for live sessions and agile coaching.

Calculate Price for Campus

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